Store Policies

PRIVACY POLICY

Growing Bilingual wants you to know that your privacy is very important to us when you order online. We collect information from you when you register on our site to place an order. We are committed to protecting your privacy and will use this information only to process your order and provide a more personalized shopping experience. When you make a purchase at GrowingBilingual.com, you're asked to provide your name, mailing/billing address, phone number, email address, future account login password, and credit card information — all of the elements necessary to fulfill your order and to simplify ordering in the future. Your phone number is ONLY used should we need to contact you regarding the fulfillment of your order. Occasionally we may send you promotional emails about Growing Bilingual.com products, services and promotions that we hope will interest you. At any time you can choose to unsubscribe to these emails. Under no circumstances will Growing Bilingual, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes.

RETURN POLICY

Only merchandise that is in new condition and is in its original packaging will be accepted for return. The merchandise you are returning, must be received (not shipped) at our office within 30 days of your order date. The order date is included on the invoice that is emailed to you ALONG WITH YOUR purchase. You must e-mail us and obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the product. Growing Bilingual.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days within which return products must be received by Growing Bilingual.com. You must display the RMA number(s) on the shipping label of boxes containing the returned product. Customer is solely responsible for shipping of the entire value of any returned product to our store. For a product that we verify to be defective, we will reimburse you for the full merchandise and your original shipping expense on the product.

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